Privacy Policy

Privacy Policy for Quality Air HVAC Trust

Effective Date: [Current Date, e.g., July 14, 2025]

This Privacy Policy describes how Quality Air HVAC Trust ("we," "us," or "our") collects, uses, and discloses information, including personal information, through our website at http://www.Qualityairhvac.com and via our SMS (text messaging) services.

We are committed to protecting your privacy and ensuring transparency in our data practices. By using our website or our SMS services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information from and about users of our website and SMS services, including:

• Personal Information (Directly Provided by You):

  • Contact Information: Name, address, email address, phone number (including mobile phone number).

  • Service Information: Details about your HVAC system, service history, appointment preferences.

  • Payment Information: (If applicable, and processed securely by third-party processors, we do not store full payment card details on our servers).

  • Communications: Records of your interactions with us, including emails, phone calls, and text messages.

• Automatically Collected Information (When you visit our website):

  • Usage Data: Information about how you access and use our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of access.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Managing Services: To schedule and manage appointments, perform HVAC services, process payments, and provide customer support.

• Account Notifications (SMS): To send you important updates regarding your account and services, such as:

  • Appointment confirmations and reminders.

  • Technician arrival notifications.

  • Service completion summaries.

  • Payment reminders and confirmations.

  • Annual maintenance reminders.

  • Emergency service updates.

  • Please note: We do not send marketing or promotional messages via SMS without your explicit prior written consent.

• Communication: To respond to your inquiries, provide information about our services, and send administrative messages.

• Improving Our Services: To analyze usage trends, understand customer needs, troubleshoot issues, and enhance our website and services.

• Compliance and Legal Obligations: To comply with legal requirements, enforce our terms and conditions, and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

• Marketing and Promotions: If you have provided explicit consent, we may use your information to send you marketing and promotional communications about our services, special offers, or other news we think you might find interesting.

3. SMS Program Details & Consent

By providing your mobile phone number and opting into our SMS notifications (e.g., by checking a box on a form, or by directly communicating your consent to our staff), you explicitly consent to receive account notifications from Quality Air HVAC Trust at the mobile number provided.

• Message Frequency: The frequency of messages will vary depending on your service needs and interaction with us (e.g., number of appointments, payment cycles). We aim to send only necessary and relevant notifications.

• Message and Data Rates: Standard message and data rates may apply to any messages you send or receive. Please consult your mobile carrier for details.

• Opt-Out: You can opt out of receiving SMS notifications at any time by replying STOP to any message you receive from us. You may also text HELP for assistance. After opting out, you may receive one final confirmation message indicating that you have been unsubscribed. No further messages will be sent unless you explicitly opt back in.

• Support: For support regarding our SMS program, please call us at [Your Phone Number] or email us at [Your Email Address].

4. Disclosure of Your Information

We may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, providing our services, or performing functions on our behalf (e.g., scheduling software, SMS messaging platforms, payment processors). These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.

  • SMS Opt-In Data: We will not share, sell, rent, or lease your SMS opt-in data or consent status with any third parties for marketing purposes unrelated to providing you with the services of our SMS program. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).

• Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.

• Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.

• Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with third parties for analytics, research, or marketing purposes.

5. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely dispose of it.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• Access: The right to request access to the personal information we hold about you.

• Correction: The right to request that we correct any inaccurate or incomplete personal information.

• Deletion: The right to request that we delete your personal information, subject to certain exceptions.

• Opt-Out: As mentioned above, you can opt out of SMS notifications at any time. You can also opt-out of email marketing by following the unsubscribe link in our emails.

• Do Not Track: Our website does not currently respond to "Do Not Track" signals.

To exercise any of these rights, please contact us using the contact information provided below.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Quality Air HVAC Trust 6641 Upland Street, Philadelphia, Pa 19142 Phone: 1-215-220-1979 Email: Qualityairhvac@gmail.com